Escape Room FAQ

ESCAPE ROOM FAQ

Below is a list of questions we are typically asked regarding Escape Room Albury. If there are additional questions, please feel free to call or email us your questions and queries:

      1. What is an escape room?
        An escape room is an immersive experience where you are locked in a room full of puzzles to solve and you have 60 minutes to break out. Find more info here.
      2. Is it safe?
        Yes. There are employees in the facility with you while you play so that, in the case of an emergency, everyone participating will be safe.
      3. How much does it cost?
        Weekdays before 4.30pm: $25 per person
        Weekdays after 4.30pm: $30 per person
        Saturday all day: $30 per person
        Sunday all day: $35 per person
        When you book we will ask for a two-person deposit. Any other players are welcome to pay on the day, with either card or cash.
      4. Are there reduced prices for kids?
        Unfortunately the rooms still cost the same to run, so at this time there are no dsicounts for kids.
      5. Is there an age limit?
        The level of difficulty varies from room to room and clue to clue. Our rooms are designed for an adult audience, but players are welcome to bring children aged 10+. If you are bringing children, we recommend our Heist room as it has more opportunities for smaller players! Our Baker Street Mystery room can be modified for a junior audience at prior request.
      6. Can we book for a group of people?
        Yes. The rooms can run with 2 – 8 people so bring along family and friends!
      7. How long does the whole experience take?
        We suggest an hour and a half for total game play. The game runs for an hour with a 5 minute pre-game briefing session. We ask all players to arrive 15 minutes prior to their start times.
      8. Is there parking?
        There is street parking on Kiewa or Hume Street, please make sure to find a park with greater than 2hour parking.
      9. Are there toilets?
        Yes, we have bathrooms located within the building and players will be reminded of these before each game.
      10. What if we get stuck on a puzzle?
        There are assistant detectives (gamemasters) who will facilitate the game with you and can provide clues if you become stuck or ask for help. There is no limit to how many clues you can receive.
      11. Is there wheelchair access?
        There is one step at the front door of the building and wheelchair access through the rear of the building. Unfortunately at this time we do not have disabled bathrooms.
      12. Are there any strobe lights in your rooms?
        There are no strobe lights; we have just regular old lights in the room. One of the rooms does have a smoke machine – please inform the game master beforehand if this will be an issue.
      13. Are the rooms scary?
        The rooms have dimmed lighting but otherwise are not scary! Nothing will jump out at you, and nothing is designed to shock.
      14. What should I wear?
        Whatever you feel comfortable in. Closed-in shoes are recommended but not compulsory.
      15. Can I take pictures?
        We ask that you don’t take any electronics into the room to help fully immerse yourself, and also to ensure the room isn’t spoiled for future participants.
      16. Do you sell gift vouchers?
        We do! You are welcome to buy gift vouchers in-store or call us during business hours. You will be able to pick up the voucher in-store or it can be mailed at request. All gift vouchers are valid for three years from date of purchase, and can have any amount on them.
      17. Business hours
        While we try and maintain staff as much as possible, we are unable to have staff at the room full time. There will be someone in-store from 9am-5pm on weekdays and Saturday morning 9am-2pm to take bookings. Outside of these hours we cannot guarantee that the store will be manned as it is dependant on bookings.
        If Escape Room Albury is closed when you arrive, please message or email us and we will see where the staff is for your game and get someone there ASAP. Please note that we will most likely be closed over public holidays.
      18. Public holidays
        We are open for all of the Easter Holidays, however, due to the costs our public holiday rates are $40 per person, and you  must book the room for at least 2 people as per usual.